Thinglab has been providing support for 3D technologies for over a decade. While we provide phone support during our regular business hours (9:00 am until 5:00 pm), some situations may put extra demands on our clients which in turn requires extended support around the clock, to help keep downtime to an absolute minimum.
For continuous production and peace of mind through risk reduction we offer our clients customised service agreements to suit their business needs.
Our customer service agreements can include
- professional product installation
- preventative maintenance
- customised training tailored for your staff
- hot swap-able products, if your product is being repaired we can keep your business moving
- access to our support crew outside of regular business hours
- priority support.
Contact us to discuss how a customised service agreement can work for you.