Thinglab has been providing support for 3D technologies for over a decade. While we provide email/phone support during our regular business hours (9:00 am until 5:00 pm) and return to base warranty for our products some customers require a higher level of service. We can provide additional customised support programs from priority plans with hot swap printers to onsite service contracts to reduce downtime and have less impact on your business should anything go wrong.
For continuous production and peace of mind through risk reduction we offer our clients customised service agreements to suit their business needs.
Our customer service agreements can include
- professional product installation
- preventative maintenance
- customised training tailored for your staff
- hot swap-able products, if your product is being repaired we can keep your business moving
- service contracts for on-site maintenance
- priority support.
Contact us to discuss how a customised service agreement can work for you.